Information on our privacy statement
We process personal data that was collected during visits to our website in adherence to German law . Moreover our privacy statement is in alignment with working guidelines for the protection of data applicable for Lufthansa.

Our websites may contain links to other suppliers to which our privacy statement does not apply.

Lufthansa respects your privacy.

Processing and usage of personal data
During your visit to our website our web server will save the IP-address of your internet provider, the website from which you are visiting us plus what website you are visiting as well as the date and duration of your visit by default. Lufthansa uses cookies to track the preferences of the visitor and improve the design of its website accordingly. In addition personal data is only saved if you gave it to us while taking part in a registration, a survey, a raffle or whilst processing a contract (e.g. a flight booking).

Usage and transfer of personal data and earmarking
Lufthansa only processes and uses your personal data for service reasons within this website and the Lufthansa Online Newsletter. This enables us to present you with tailor-made offers and/or save you from having to enter certain information repeatedly and only up to the extent necessary.

We will not transfer your personal data to third parties. The offers by associated partner that you find on this website you book directly with these partners. You will be advised accordingly.

Some of our offers give you the opportunity to save personal data (e.g. FAQ). This data is only used together with the respective request and will not be stored without your permission beyond the request.

Raising or transferring of personal data for government agencies and offices will only be done in adherence to German law. Our employees and contractors/partners are committed to confidentiality as per § 5 of the German Federal Data Protection Act.

All Airlines are legally bound to make all passenger reservation and flight data available to the U.S. customs and border authorities. This data will be used for attending security issues only. Further information you can find here.

Option to choose
We would like to use your data to inform you of our products and services as well as those of our partners and, where applicable, survey you. You decide yourself whether you would like to receive information from us. Should you ever change your mind you can always set this function at "My Profile" under the "Newsletter and SMS services" yourself.

Right to access personal data
Upon request Lufthansa well inform you whether and what exactly of your personal data is saved by us. Should any data be wrong despite our efforts regarding the correctness of data and being up-to-date we will correct it if you ask us to. You can update your personal data yourself at "My Profile". Please update your personal data immediately after a change occurs.

Data security
Lufthansa uses appropriate technical and effective security measures to protect the data administered by us against loss, misuse, unauthorized access, change and deletion. Our security measures are being continuously improved according to the technical development. Data processing and data transfer is secured by SSL-protocol (Secure Socket Layer).

Your personal data is saved on the Lufthansa Servers in Germany.

Implementation of and compliance with the privacy statement
Lufthansa German Airlines commits itself to data security as mentioned above.

Should you have any questions regarding the privacy statement or comments on data security please contact the company data protection officer. He and his team will help you also regarding requests on information, helpful suggestions or complaints.

Lufthansa data protection officer
Dr. Barbara Kirchberg-Lennartz
Deutsche Lufthansa AG
Dep. FRA DSB
60546 Frankfurt

You can also E-Mail questions regarding the privacy statement to us.

Register of proceedings of the data protection officer

Public register of proceedings regarding the processing of personal data

Pursuant to §4g II pg. 2 of the BDSG (German Data Protection Act) a data protection officer will provide information regarding data appearing in points 1 - 8 of this document in accordance with §4e sent. 1 BDSG upon request presented in an appropriate fashion.


1. Name of the responsible post
Deutsche Lufthansa AG

2. Executive Board
Dr. Christoph Franz (Chairman)
Stephan Gemkow
Stefan H. Lauer
Carsten Spohr

3. Address of the responsible post
Deutsche Lufthansa AG
Von-Gablenz-Str. 2-6
50679 Köln

Authorized Director of Data Processing :
Dr. Thomas Endres, FRA CA (Employee-related IT)
Dr. Christoph Klingenberg FRA IM (Customer-related IT)
Company Data Protection Officer: Dr. Barbara Kirchberg-Lennartz, FRA DSB

4. Purpose of data collection, processing, or use
The business purpose of the company is domestic and non-domestic air traffic and the operation of all transactions and facilities connected to air travel and its demands.
For reasons demanded by business purposes, the company is authorized to establish branch offices and facilities both domestically and abroad, to participate in other companies both domestically and abroad, to acquire and to establish such companies, as well as to enter into all transactions including joint venture contracts. It may cede its operations wholly or partially to such companies.

Data is collected, processed, and used for the above-mentioned purpose. Highlights of the processing of personal data are the following areas:

  • Human Resources (Administration and Development)
  • Suppliers (Administration according to GoB criteria (German GAAP)
  • Shareholders (Administration and Support)
  • Customers (Reservations, Customer Relationship Management)
  • Head Office and Management functions pursuant to the EDP General Employee/Works Council Agreement between Lufthansa AG and labor-management relations agencies
 

5. Description of groups of persons affected and their related data or data categories
Customer data, employee data, shareholder data, as well as data from suppliers, to the extent that this is necessary to fulfil the purposes specified in 4.

6. Recipients or categories of recipients to whom data may be disclosed
Public service authorities where high-priority legal regulations demand, external contractors according to §11 BDSG, as well as external offices and internal Lufthansa departments, for fulfilling the purposes specified in 4.

7. Statutory periods for deleting data
After expiration of storage obligations and periods as decreed by regulatory authorities, the relevant data is routinely deleted. Any data to which this does not apply is deleted if it is not needed fur the purposes specified in 4.

8. Planned transmission of data to other countries
Data is transmitted to authorities, customers, and suppliers in various countries within the context of conducting transactions that fulfill the business purpose in accordance with the above-named international regulations.

9. Security measures
Deutsche Lufthansa AG takes safeguarding measures pursuant to §9 BDSG by practicing caution when awarding contracts, by maintaining appropriate quality regulations, and by training its staff.

Deutsche Lufthansa AG
Group data protection officer